FAQ's

We are here to help and assist you with the best shopping experience. In case you need further help, please feel free to mail on us.

Question: How long will it take to deliver my order?

Answer: Below are our estimated delivery times:
Handling time: 1-2 business days
Transit time: 6-8 business days
Estimated delivery time: 7-10 business days
For more information, please visit our Shipping policy

Question: Do you offer free shipping?
Answer: Yes, we offer free shipping on all U.S. orders. For more information, please visit our Shipping policy

Question: Where is Luxylily located?
Answer: Luxylily is an American fashion boutique brand. We are proud to offer a thoughtfully curated collection of clothing and item, with shipping available only in the U.S.

Question: What do I do if I receive a faulty product?
Answer: In the event that you receive a faulty product, we shall replace it free of charge. To return the product and contact us, please do so within 30 days. For more information, visit our Return Policy

Question: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour cancellation period. To cancel the order in this time, please contact us.

Question: What is your return policy?
Answer: We have a hassle-free and simple return policy. For further details, please visit our Return Policy page.

Question: When will I get my refund after returning a product?
Answer: When we receive and inspect your returned product, your refund will be issued. Refunds usually are posted to your original payment method within 7 business days, depending on your payment provider or bank. For further details, if you have more questions to see our Refund Policy page.

Question: How do I reach customer support?
Answer: You can reach our customer support department via the Contact Us page or by emailing us at info@luxylily.com

Question: Do you ship overseas?
Answer: No, we currently only ship within the United States.

Question: Do you have a physical store location I can visit?
Answer: No currently we are an online store only, which translates to the best prices and widest selection of products. But of course we will try to do it physically in the future.

Question: What is the process for exchanging a product?
Answer: For complete information on product exchanges, see our return Policy page

Question: How do I track my order?
Answer: You can trace your order on the Order Tracking page on our website.

Contact Information:

Business Name: Luxylily
Address: 15568 SW Stone Ridge Cir Beaverton OR 97007 USA
Email: info@luxylily.com
Phone: +15852135959

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1-2 business days.