FAQs

Where is your store located?

Our store is located in The United States.

What is Luxylily’s Return Policy?

For detailed information about our return policy, please refer to the “Return and Refund Policy” section on our website.

Will I receive a confirmation email when my order is submitted online?

Yes! Once you complete your order, you will automatically receive a confirmation email acknowledging receipt of your purchase.

How do I process a return?

To initiate a return, please contact us at info@luxylily.com for further assistance.

Are there any product exclusions or restrictions?

All sale items are final purchases and cannot be returned or exchanged. Please check the product title for any disclaimers indicating if an item is on sale.

Contact Us

For prompt assistance, please reach out to our customer support team:

📧 Email: info@luxylily.com
📍 Address: 10 Rue de Penthièvre, 75008 Paris, France
📞 Phone: +1-945-998-3944