FAQ's

We are here to help and assist you with the best shopping experience. In case you need further help, please feel free to call on us.

Question #1: How long will it take to deliver my order?

Answer: Below are our estimated delivery times:
Handling time: 1-2 business days
Transit time: 6-8 business days
Estimated delivery time: 7-10 business days
For more information, please visit our Shipping policy

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all U.S. orders. For more information, please visit our Shipping policy

Question #3: Where is Luxylily located?
Answer: Luxylily is an American fashion boutique brand. We are proud to offer a thoughtfully curated collection of high-quality clothing and accessories, with shipping available only in the U.S.

Question #4: What do I do if I receive a faulty product?
Answer: In the event that you receive a faulty product, we shall replace it free of charge. To return the product and contact us, please do so within 30 days. For more information, visit our Return Policy

Question #5: Can I cancel my order after placing it?
Answer: Yes, we offer a 24-hour cancellation period. To cancel the order in this time, please contact us.

Question #6: What is your return policy?
Answer: We have a hassle-free and simple return policy. For further details, please visit our Return Policy page.

Question #7: When will I get my refund after returning a product?
Answer: When we receive and inspect your returned product, your refund will be issued. Refunds usually are posted to your original payment method within 7-14 business days, depending on your payment provider or bank. For further details, see our Refund Policy page.

Question #8: Is there any warranty or guarantee on your products?
Answer: Yes, we have a 30-dayretun policy on all purchases. For more information, please look at our Return Policy page

Question #9: How do I reach customer support?
Answer: You can reach our customer support department via the Contact Us page or by emailing us at info@luxylily.com

Question #10: Do you ship overseas?
Answer: No, we currently only ship within the United States.

Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which translates to the best prices and widest selection of products.

Question #12: Can I place a bulk order for my business or organization?
Answer: We do accept bulk orders. Get in touch with our customer support department for details.

Question #13: What is the process for exchanging a product?
Answer: For complete information on product exchanges, see our return Policy page

Question #14: How do I track my order?
Answer: You can trace your order on the Tracking Order page on our website.

Contact Information:

Business Name: Luxylily
Address: 15568 SW Stone Ridge Cir Beaverton OR 97007 USA
Email: info@luxylily.com
Phone: +15852135959

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1-2 business days.