Shipping policy

We strive to make the shopping experience easy and transparent for our customers. This Shipping Policy lays out our delivery terms clearly so that you're always in the know about what to expect.

Shipping Locations
We ship orders as of now only within the United States. We do not ship internationally at this time.

Order Processing & Delivery Times
Cut-off Time for Orders: 5:00 PM(GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after this hour will be processed on the next business day.

Handling Time: 1-2 business days (Monday-Friday).
Transit Time: 6-8 business days (Monday-Friday).
Estimated Delivery Window: 7-10 business days total (handling + transit).
Important Note: Delivery times are estimates and may vary due to factors outside our control (e.g., carrier delays, weather).

Shipping Costs
Free Standard Shipping: All orders shipped within the United States qualify for free shipping, with no minimum purchase requirement.
No Surprise Fees: We do not have any additional or surprise fees for shipping.
Carriers We Employ

We employ trusted shipping carriers like:
USPS
UPS
FedEx

Order Tracking
Once we ship your order, we will email you with a tracking number. You can track your package on the carrier's website or our Order Tracking Page

Issues of Delivery
If your package has been delayed, lost, or damaged in transit, please let our customer service team know right away at info@luxylily.com
We will directly contact the carrier to fix the problem and have your order delivered in safely.

Important Notes
We don't provide expedited or express delivery at present.
We don't ship on public holidays or weekends.
Shipping Policy forms a part of our Terms & Conditions and is in accordance with U.S. consumer protection legislation.

Questions?
Visit our FAQ page or contact our customer service Frequently Asked Questions

Contact Information:

Store Name: Luxylily
Address: 15568 SW Stone Ridge Cir, Beaverton OR 97007 USA
Email: info@luxylily.com
Phone: +15852135959

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to respond to your email within 1-2 business days.