Shipping policy

Welcome to Luxylily! We are committed to making your shopping experience smooth, transparent, and reliable. Please review our shipping policy below to understand how we handle orders and deliveries within the United States.

1. Shipping Locations

We currently ship only within the United States. Delivery availability will be confirmed automatically at checkout.

2. Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays). During peak seasons, processing may take longer, but we will notify you of any delays.

3. Shipping Rates

We are pleased to offer free shipping for all USA orders.

4. Estimated Delivery Times

• Standard Shipping: 6–8 business days
• Estimated delivery time:  based on customer locations
  All destinations: 7-10 business days

Delivery times are estimates and may be affected by unforeseen circumstances such as carrier delays or public holidays.

5. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number to monitor your package and estimated delivery date.

6. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
• Certain items may be restricted due to carrier limitations.

7. Failed Delivery or Returned Packages

If a package cannot be delivered due to an incorrect address, failed delivery attempts, or being unclaimed, it may be returned to us. We will contact you and arrange reshipment if needed. Additional shipping fees may not apply.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, contact us immediately at +15852135959 or info@luxylily.com. We will work with the carrier to resolve the issue promptly.

9. Policy Updates

We may update this Shipping Policy from time to time to improve our services. The latest version will always be available on this page.

Contact Information:

Store Name: Luxylily
Address: 15568 SW Stone Ridge Cir, Beaverton OR 97007 USA
Email: info@luxylily.com
Phone: +15852135959

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to respond to your email within 1-2 business days.